My Order
How do I know if a product is available? And what if it isn't available (right now)?
Most of our products are continuously in stock. If your size is available, you’ll see the “Add to Cart” button on the product page. That means you’re good to go. If a size isn’t available, there are two possible situations: it’s temporarily out of st
Can I buy a gift card?
Unfortunately, not anymore. It's way more fun to buy an awesome suit instead!If you have received a gift card in the past and it's still valid (one year after the purchase date) you can, of course, still use this. Please contact our support team so t
I'm encountering some technical issue while placing my order, what can I do?
Technical issues can be caused by a variety of things, so it's best to consider the following questions as a starting point:. - During which specific step are you experiencing the error?- Did you see an error notification? If so, did you perhaps take
I haven’t received any confirmation via email, how do I know if my order was successful?
Whenever an order has been processed successfully you should receive at least 2 emails; an order confirmation and a shipping confirmation (including tracking). When you're not receiving these emails, a couple of things could've happened:. - The email
Can I still adjust my order?
We always try to have orders processed as soon as possible, so most orders are forwarded to the distribution center only minutes after they were placed. And if an order is already being processed at the distribution center, it is unfortunately no lon
Can you adjust my invoice?
In general, we’re unable to modify invoices once an order has been placed. For legal and accounting reasons, invoice amounts cannot be changed after purchase. Please make sure all billing details are entered correctly during checkout.
I received my order, but something is wrong, now what?
We’re sorry to hear that something isn’t right. Please contact our support team so we can help you as quickly as possible. When reaching out, please include:. A clear description of the issue. Your order number. Photos of the item and the issue (if a
Can I buy as a wholesaler?
Yes, wholesale purchases are possible for registered businesses. If you’re interested in becoming a wholesale partner, please complete our wholesale application form. Once submitted, a member of our sales team will review your request and contact you