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General Shipping Questions

How long will shipping take?

The shipping times vary, depending on the delivery address and the shipping method you have chosen. Our orders are shipped from our warehouse in The Netherlands. Please have a look at our international shipping options to see an overview of transit t

What are the shipping costs?

The shipping costs vary, depending on a number of things including the delivery address and the number of products (due to the weight of the parcel). If you'd like to have a specific overview of the shipping costs, please place the desired number of

How do I know when my parcel will be delivered?

As soon as your order has been processed at our warehouse, you will automatically receive a dispatch notification via email, including the tracking information. The tracking link will direct you to the portal of the postal company where you can find

Are there currently any known delays?

In general, our orders are processed and dispatched nicely on time. However, sometimes there are situations beyond our control that can affect the processing or shipping time of our orders, like severe weather conditions or exceptional issues at a po

My tracking isn’t working, what should I do?

That depends. Tracking information needs a couple of hours to be activated. So if you've just received your tracking information, please give it some time. As soon as the postal company has scanned the parcel in their sorting center, your tracking sh

What if I’m not at home upon delivery?

With most common postal companies a signature is required upon delivery. In these cases, if nobody is available to accept the parcel, a courier could do the following;- deliver the parcel at a neighbour- attempt a delivery at a later date- deliver th

Can my order be delivered during the weekend?

Most common postal companies will deliver on Saturdays, but we cannot guarantee this. Saturday deliveries may vary per postal company or even depend on local services. Unfortunately, deliveries cannot be made on Sundays.

On which days is shipping not possible?

Our distribution center, located in The Netherlands, usually operates every week from Monday to Friday. However, there are also days when our distribution center is closed, like (national) holidays. During these days, orders cannot be processed and s

Can I have my order delivered to a PO box, a local post office or a pickup point?

That depends;. PO boxUsing a PO box as a delivery address is generally possible, but not all postal companies are able to deliver to PO box addresses. Therefore, there's a chance we have to change the shipping method or ask you for an alternative add

How will my product be delivered?

Our suits come in a slick branded box, which is shipped in a neutral mailer bag or mailer box. Our shirts come in a neutral mailer bag or box only and our Deluxe Blazers come in a Deluxe Blazer Bag, placed in a carton box. They are handed over to you

What does ‘Dispatch on …’ mean when I select a specific product/size?

When a specific product/size notes 'Dispatch on ...', it means the size is currently not in stock, but that an upcoming shipping date is already known. When ordering such a product, the order will be placed on backorder and the complete order will be