What is your returns policy?Updated 14 days ago
Our return policy can be summarized in the following points:
Damaged Product: If you wish to return your defective product, we ask that you use our simple online return form.
Please carry out the following steps:
1. Please go to our online returns page, fill in the fields, and click on 'Continue' to verify your order.
2. On the next page you will see an overview of your contact information. Here you can click on 'Continue' to Select your shipping method.
3. Select a shipping method you prefer. Click on ‘Continue’ to select your Payment method.
4. Your return has been created and you should have received a confirmation email with the return instructions.
Done! Now what?
Once you have sent in your request and it has been approved you can follow the shipping instructions on your return page.
Our return authorization tool is very user-friendly. Should you however still run into any issues, please contact our support team.
Our returns policy can be summarized in the following points:
Condition of the Product: Please note that we can only accept returns if the products are complete and unworn (trying on is fine), with original tags and in the original product packaging. The packaging must not be damaged and cannot be used as a shipping box. Therefore, always ship the product packaging in a separate shipping bag or box. If these conditions are not met, we reserve the right to reject the returned product and send it back to the sender.
For hygienic and safety reasons, it is not possible to return a face mask.
Return Period: Our return period is thirty (30) days, starting from the day the package is delivered. This means that if you wish to return a product, it must be on its way back to us within this period. However, it does not have to physically arrive at us before the 30 days have passed. If there are special circumstances that cause you to exceed this period, please contact our support team to see if we can make an exception.
Postage costs
You will have to cover the return postage costs yourself. However, if the reason for your return is that you've received a faulty or incorrect item, please contact our support team first. In these cases, please include a photo of the issue so we can look into this more extensively.
Refunds: You will always receive your refund through the same payment method you used when placing your original order. Please note that the refund may also come from Shopify Payments, as they are our payment provider. In the unlikely event that you have not received your refund two weeks after receiving the credit note, please contact our support team so we can investigate. Depending on the volume of returns, processing a return may take up to 10 business days.
Can I return my product for an exchange? No, unfortunately, we cannot process returns as exchanges for a different size or design. To serve our customers faster and better, we can only process returns as refunds.
Can I return just a part of my suit? No, it is not possible to return only a part of the suit. As with all our returns, we can only accept products when they are returned in full, just as you originally received them.
Can I return my product to a store? No, as OppoSuits does not have physical stores, it is not possible to return a suit to a store if it was purchased on our website.
Does OppoSuits accept products purchased from other sellers? We cannot process returned products that were purchased from sellers other than OppoSuits itself. Always return products to the seller where you originally purchased them.